MOSUL TIME RADIO
The Central Bank of Iraq announced Establishing a platform to manage citizens’ complaints, while confirming that the duration of processing the complaint will not take more than 5 days .
The bank’s media office said “The platform was created in the context of work to develop the performance of institutional work and simplify government procedures by shifting to digital transactions, and for regulatory objectives that are consistent with the Central Bank of Iraq Law No. (56) of (2004) as the sectoral body supervising the work of all licensed financial institutions .”
He added, “The establishment of the platform also came in view of the continuous development witnessed by the electronic financial industry, and because of its great importance in achieving economic growth, financial stability, and enhancing levels of financial inclusion. The Central Bank of Iraq created an electronic platform for managing the complaints system .”
He added, “The work of the platform is to automate the financial institutions’ receipt of all public complaints via the complaint form link electronically, and their processing is managed under the supervision of the Central Bank of Iraq and its financial institutions through this platform .”
He continued, “The period for processing the complaint does not take more than five working days, by the financial institution concerned with the complaint, in addition to its importance and nature .”
The bank noted He pointed out that “the prepared platform is in the training phase for authorized banking and non-banking financial institutions, and it will be actually launched after the completion of the training processes .”
The Central Bank published a link to the platform, which appears below :
